Helen Lord
Director of Fraud and Product Governance, Experian

Helen Lord is Director of Fraud, Compliance and Product Governance for Experian having worked for the organisation for 17 years. Helen has always worked in the consumer facing arena, initially being responsible for Experian's Consumer Help Service who ensure that the organisation meets its Consumer Credit and Data Protection obligations by providing credit reports and handling any queries about the data held.

Helen then worked with the US in the development of Experian's CreditExpert service which offers credit report monitoring and ID protection on-line. The service assists people in understanding their credit report and alerts them to significant changes that may be indicators of ID fraud.

Helen is now responsible for a Fraud Team within Experian who work closely with the police and are responsible for investigations, data mining and intelligence. The team also ensures that all credit reports are sent to authenticated applicants. Experian's Victims of Fraud team also sits in this area and ensure that anybody who is unfortunate enough to have had their identity compromised receive help and assistance to resolve the matter.