Awards Banner 2019

For a review of the 2018 ceremony and winners, please click here

About the 2019 awards

These awards help the public make the most of their money by showcasing the very best products and providers available when looking at their family, household and personal finances. The aim of the awards is to give the UK's millions of customers a voice and a chance to reflect on how they feel about the range of products available to them. Combining honest customer feedback with the products Moneyfacts’ expert analysis deems to be the best, will reveal which providers are truly best in class.

The winners of these awards will then be able to prove that they combine technical merit with service excellence, by proudly displaying their winner’s logo.

The Moneyfacts Consumer Survey is now closed!

All the surveys are now in and the analysis is under way. From the number of responses we know that the 2019 awards will be even more competitive than before! The winning organisations will be announced at the 2019 Moneyfacts Consumer Awards Ceremony – for booking details see below.

Shortlists and booking

The ceremony will take place 23 January 2019 at the Royal Lancaster Hotel in London. You can view table packages and book online here.

You can view the shortlist press release here, containing all the categories and finalists..


For any questions relating to the awards, including sponsorship opportunities, please take a look at our FAQ brochure below, or contact the events team on

Moneyfacts FAQ banner 2019

Judging Process

Stage 1: Shortlists for these awards are first assessed by our highly-qualified data and analytics team who, using a strict set of criteria, drill down into the small print of each provider’s product range to measure their technical strengths and weaknesses. This analysis forms 50% of the overall score, and only the companies that offer the best products go on to form the shortlist. To ensure that products are being properly considered for all data-specific categories, providers are urged to ensure that Moneyfacts holds relevant and fully up-to-date information at all times, where relevant.

Stage 2: The shortlists are then tested in our consumer surveys, which cover personal, household and family finance. The consumers score the providers that they have had experience with in each relevant category. This second stage has equal weighting with the first (50%), so the consumer contribution really influences who comes out on top.

The University of East Anglia (UEA) was commissioned to independently verify the customer service survey and analysis process of the Moneyfacts Consumer Awards. Summarising their analysis, they said: “We find the data collection procedure through the survey satisfactory. The process is transparent and is detail-oriented enough to avoid issues that could have risen in the future. The survey data is prepared and cleaned for the final analysis in a commendable manner. A standard industry practice is followed correctly in preparation of the survey score.”


To view the winners of previous Moneyfacts Consumer awards please click on the links below:

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