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Moneyfacts Consumer Awards

Full Product Directory

Royal Lancaster London, 8 February 2023

Royal Lancaster London, 8 February 2023

Banner Image of the Moneyfacts Consumer Awards Winner's Trophy Banner Image of the Moneyfacts Consumer Awards Winner's Trophy Banner Image of the Moneyfacts Consumer Awards Winner's Trophy

What are the Moneyfacts Consumer Awards?

Decided by consumers, these awards celebrate those providers that offer the best products and services across family, household and personal finances.

The highly respected Moneyfacts Consumer Awards  help consumers make the most of their money by showcasing the very best products and providers available in the market. Categories cover a wide range of services including family, household and personal finance.

The Moneyfacts Consumer Awards provide millions of consumers a voice and a chance to reflect on how they feel about the range of products available to them.

By combining honest customer feedback with the products Moneyfacts expert impartial analysis deems to be the best in class. The winners of these awards can prove they combine technical merit with service excellence by proudly displaying the instantly recognisable winner’s logo.

What are the Moneyfacts Consumer Awards?

Decided by consumers, these awards celebrate those providers that offer the best products and services across family, household and personal finances.

The highly respected Moneyfacts Consumer Awards  help consumers make the most of their money by showcasing the very best products and providers available in the market. Categories cover a wide range of services including family, household and personal finance.

The Moneyfacts Consumer Awards provide millions of consumers a voice and a chance to reflect on how they feel about the range of products available to them.

By combining honest customer feedback with the products Moneyfacts expert impartial analysis deems to be the best in class. The winners of these awards can prove they combine technical merit with service excellence by proudly displaying the instantly recognisable winner’s logo.

8 February 2023, Royal Lancaster London

Contact the Events Team on:

The Moneyfacts Consumer Awards process begins in October

The Moneyfacts Consumer Awards process begins in October

The team here at Moneyfacts are hard at work analysing the market to ensure that the very best in their categories are represented in the shortlists for the 2023 awards, which will be announced later this year.

Shortlisted providers will be contacted in September, allowing them to prepare for the public announcement of the shortlists in October. 

Every year consumers play a vital part in the Moneyfacts Consumer Awards and 2022 was no different, with over 110,000 individuals having their say on over 140 separate organisations.

You can see a full timeline of the process here.

Providers can contact the events team on events@moneyfacts.co.uk to register to be kept up to date on the process.

The team here at Moneyfacts are hard at work analysing the market to ensure that the very best in their categories are represented in the shortlists for the 2023 awards, which will be announced later this year.

Shortlisted providers will be contacted in September, allowing them to prepare for the public announcement of the shortlists in October. 

Every year consumers play a vital part in the Moneyfacts Consumer Awards and 2022 was no different, with over 110,000 individuals having their say on over 140 separate organisations.

You can see a full timeline of the process here.

Providers can contact the events team on events@moneyfacts.co.uk to register to be kept up to date on the process.

Follow our Events Team on Twitter

Follow our Events Team on Twitter

The awards announcements

Be part of the glittering ceremony.

The awards ceremony will take place at the Royal Lancaster London on 8 February 2023.

Attended by major providers from across the financial service/insurance sectors.

The event starts with a drink’s reception at 7pm, and the awards presentation, hosted by an exciting celebrity speaker, follows a delicious three-course dinner.

The amazing post-awards entertainment will top off an unforgettable evening.

You can book online now

The awards announcements

Be part of the glittering ceremony.

The awards ceremony will take place at the Royal Lancaster London on 8 February 2023.

Attended by major providers from across the financial service/insurance sectors.

The event starts with a drink’s reception at 7pm, and the awards presentation, hosted by an exciting celebrity speaker, follows a delicious three-course dinner.

The amazing post-awards entertainment will top off an unforgettable evening.

You can book online now

Judging Process

Judging Process

Stage 1

Shortlists for these awards are first assessed by our highly qualified research team who, using a strict set of criteria, drill down into the small print of each provider’s product range to measure their technical strengths and weaknesses. Only the companies that offer the best products go on to form the shortlist. To form the shortlists for the Consumers’ Choice award, we talk to Moneyfacts.co.uk visitors and organisations that have put new initiatives into place, have innovative offerings or have gone the extra mile to make them worthy of special recognition.

Stage 2

The shortlists are then tested in our consumer surveys, which cover personal, household and family finance. The consumers score the providers that they have had experience with, in each relevant category. This second stage helps to decide the overall result, so the consumer contribution really influences who comes out on top.

The University of East Anglia (UEA) was commissioned to independently verify the customer service survey and analysis process of the Moneyfacts Consumer Awards. Summarising their analysis, they said: “We find the data collection procedure through the survey satisfactory. The process is transparent and is detail-oriented enough to avoid issues that could have risen in the future. The survey data is prepared and cleaned for the final analysis in a commendable manner. A standard industry practice is followed correctly in preparation of the survey score.”

Stage 1

Shortlists for these awards are first assessed by our highly qualified research team who, using a strict set of criteria, drill down into the small print of each provider’s product range to measure their technical strengths and weaknesses. Only the companies that offer the best products go on to form the shortlist. To form the shortlists for the Consumers’ Choice award, we talk to Moneyfacts.co.uk visitors and organisations that have put new initiatives into place, have innovative offerings or have gone the extra mile to make them worthy of special recognition.

Stage 2

The shortlists are then tested in our consumer surveys, which cover personal, household and family finance. The consumers score the providers that they have had experience with, in each relevant category. This second stage helps to decide the overall result, so the consumer contribution really influences who comes out on top.

The University of East Anglia (UEA) was commissioned to independently verify the customer service survey and analysis process of the Moneyfacts Consumer Awards. Summarising their analysis, they said: “We find the data collection procedure through the survey satisfactory. The process is transparent and is detail-oriented enough to avoid issues that could have risen in the future. The survey data is prepared and cleaned for the final analysis in a commendable manner. A standard industry practice is followed correctly in preparation of the survey score.”

Have a look at photos from the previous Moneyfacts Consumer Awards ceremony

You can see the full gallery page here, including arrival, drinks reception, awards ceremony and post awards party.

Have a look at photos from the previous Moneyfacts Consumer Awards ceremony

You can see the full gallery page here, including arrival, drinks reception, awards ceremony and post awards party.

Previous years' winners

Previous years' winners

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