Moneyfacts Consumer Awards

Full Product Directory

Royal Lancaster London,
Wednesday 26 January 2022

Royal Lancaster London,
Wednesday 26 January 2022

Banner Image of the Moneyfacts Consumer Awards Winner's Trophy Banner Image of the Moneyfacts Consumer Awards Winner's Trophy Banner Image of the Moneyfacts Consumer Awards Winner's Trophy

Celebrating the very best in the personal finance industry

Celebrating the very best in the personal finance industry

These highly respected awards help consumers make the most of their money by showcasing the very best products and providers available when looking at their family, household and personal finances.

The Moneyfacts Consumer Awards provide millions of consumers a voice and a chance to reflect on how they feel about the range of products available to them.

Combining honest customer feedback with the products Moneyfacts expert impartial analysis deems to be the best in class.

The winners of these awards can prove they combine technical merit with service excellence by proudly displaying the instantly recognisable winner’s logo.

These highly respected awards help consumers make the most of their money by showcasing the very best products and providers available when looking at their family, household and personal finances.

The Moneyfacts Consumer Awards provide millions of consumers a voice and a chance to reflect on how they feel about the range of products available to them.

Combining honest customer feedback with the products Moneyfacts expert impartial analysis deems to be the best in class.

The winners of these awards can prove they combine technical merit with service excellence by proudly displaying the instantly recognisable winner’s logo.

26 January 2022, Royal Lancaster London

Contact the Events Team on:

Be part of the glittering ceremony

Be part of the glittering ceremony

The ceremony will take place on Wednesday 26 January 2022 at the Royal Lancaster London.

Attended by major providers from across the financial service, insurance and energy sectors.

The event starts with a drink’s reception at 7pm, and the awards presentation, hosted by an exciting celebrity speaker, follows a delicious three-course dinner.

The amazing post-awards entertainment will top off an unforgettable evening.

The ceremony will take place on Wednesday 26 January 2022 at the Royal Lancaster London.

Attended by major providers from across the financial service, insurance and energy sectors.

The event starts with a drink’s reception at 7pm, and the awards presentation, hosted by an exciting celebrity speaker, follows a delicious three-course dinner.

The amazing post-awards entertainment will top off an unforgettable evening.

Moneyfacts Consumer Awards Venue, Royal Lancaster London Moneyfacts Consumer Awards Venue, Royal Lancaster London Moneyfacts Consumer Awards Venue, Royal Lancaster London

How do consumers get involved?

How do consumers get involved?

Every year hundreds of thousands of consumers play a vital part in the Moneyfacts Consumer Awards.

Your customers can help determine whether you win an award at this year's event.

Shortlisted organisations (decided based on technical analysis by our data research team) are contacted in September 2021.

The Moneyfacts Consumer survey will run between 4 October and 19 November 2021.

The events team will contact shortlisted organisations with instructions on how to access the shortlisted logo and get customers involved in the process.

Every year hundreds of thousands of consumers play a vital part in the Moneyfacts Consumer Awards.

Your customers can help determine whether you win an award at this year's event.

Shortlisted organisations (decided based on technical analysis by our data research team) are contacted in September 2021.

The Moneyfacts Consumer survey will run between 4 October and 19 November 2021.

The events team will contact shortlisted organisations with instructions on how to access the shortlisted logo and get customers involved in the process.

Judging Process

Judging Process

Stage 1

Shortlists for these awards are first assessed by our highly qualified research team who, using a strict set of criteria, drill down into the small print of each provider’s product range to measure their technical strengths and weaknesses. Only the companies that offer the best products go on to form the shortlist. To form the shortlists for the Consumers’ Choice award, we talk to Moneyfacts.co.uk subscribers and organisations that have put new initiatives into place, have innovative offerings or have gone the extra mile to make them worthy of special recognition.

Stage 2

The shortlists are then tested in our consumer surveys, which cover personal, household and family finance. The consumers score the providers that they have had experience with, in each relevant category. This second stage helps to decide the overall result, so the consumer contribution really influences who comes out on top.

The University of East Anglia (UEA) was commissioned to independently verify the customer service survey and analysis process of the Moneyfacts Consumer Awards. Summarising their analysis, they said: “We find the data collection procedure through the survey satisfactory. The process is transparent and is detail-oriented enough to avoid issues that could have risen in the future. The survey data is prepared and cleaned for the final analysis in a commendable manner. A standard industry practice is followed correctly in preparation of the survey score.”

Stage 1

Shortlists for these awards are first assessed by our highly qualified research team who, using a strict set of criteria, drill down into the small print of each provider’s product range to measure their technical strengths and weaknesses. Only the companies that offer the best products go on to form the shortlist. To form the shortlists for the Consumers’ Choice award, we talk to Moneyfacts.co.uk subscribers and organisations that have put new initiatives into place, have innovative offerings or have gone the extra mile to make them worthy of special recognition.

Stage 2

The shortlists are then tested in our consumer surveys, which cover personal, household and family finance. The consumers score the providers that they have had experience with, in each relevant category. This second stage helps to decide the overall result, so the consumer contribution really influences who comes out on top.

The University of East Anglia (UEA) was commissioned to independently verify the customer service survey and analysis process of the Moneyfacts Consumer Awards. Summarising their analysis, they said: “We find the data collection procedure through the survey satisfactory. The process is transparent and is detail-oriented enough to avoid issues that could have risen in the future. The survey data is prepared and cleaned for the final analysis in a commendable manner. A standard industry practice is followed correctly in preparation of the survey score.”

Have a look at photos from previous Moneyfacts Consumer Awards ceremonies

Have a look at photos from previous Moneyfacts Consumer Awards ceremonies

Previous years' winners

Previous years' winners

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